Privacy Policy

Data Controller

Laurence Mbombo

Collected Personal Data

At Etiket Social CIC, we take your privacy seriously and are committed to safeguarding the personal data you share with us. This Privacy Policy outlines the types of personal information we may collect, how we use it, and your rights regarding your data. By using our website , you consent to the practices described in this policy.

1. Types of Collected Personal Data

We may collect the following types of personal data when you interact with our website:

1.1. Contact Information

• Name: Your full name when you subscribe, sign up for newsletters, or contact us.
• Email Address: To send updates, newsletters, and to respond to inquiries or requests.

1.2. Account Information

• Username: If you create an account on our platform.
• Password: To securely access your account.

1.3. Usage Data

• IP Address: For tracking and troubleshooting purposes.
• Device Information: Information about the device you use to access our website (e.g., browser type, operating system, and screen resolution).
• Cookies: Small data files stored on your device that help us enhance your browsing experience.

1.4. Communication Data

• Messages/Emails: When you contact us through email, forms, or other communication methods, we may collect information related to those interactions.
• Feedback/Surveys: When you participate in surveys or provide feedback on our services, we collect the information you provide.

1.5. Payment Information

• Billing Information: If you make a purchase or donation, we may collect payment-related data such as your payment method, billing address, and transaction details. We do not store full credit card numbers, as this information is processed securely through our payment partners.

1.6. Location Data (Optional)

• Geolocation: We may collect location information if you choose to share it (for example, through GPS or IP address data) to offer location-based services.

1.7. Other Data

• Third-Party Integrations: If you connect your account with third-party platforms such as social media accounts (e.g., Facebook, Google), we may collect information provided by those platforms, as permitted by their privacy settings.

2. How We Collect Data

We collect data through the following means:

• Direct interactions: When you submit forms, create an account, or communicate with us.
• Automated technologies: Through cookies, web beacons, and other tracking technologies while you browse our website.
• Third parties: We may receive data from trusted third-party sources, such as payment processors, partners, or social media platforms.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide, personalise, and improve our website and services.
• To respond to enquiries and communicate with you, including sending newsletters and promotional materials (where you have opted in).
• To process transactions and donations securely.
• To analyse website performance and user behaviour for optimisation.
• To maintain security and protect against fraud or other illegal activities.
• To comply with legal obligations or to resolve disputes.

4. Your Rights

You have several rights regarding the data we collect, including:

• Access: You can request a copy of your personal data.
• Correction: You can request the correction of inaccurate or incomplete data.
• Deletion: You can request the deletion of your data, subject to certain legal exceptions.
• Opt-Out: You can opt out of marketing communications at any time.
• Data Portability: You can request a copy of your data in a structured, commonly used format.

If you have concerns or wish to exercise any of these rights, please contact us at contact@etiketsocialcic.org.

5. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to periodically review this policy to stay informed about how we are protecting your data.

If you have any questions or concerns about this Privacy Policy, please contact us at the email address provided above.

Purpose of collecting data

At Etiket Social CIC, we collect personal data to enhance, personalise, and improve our services. This data helps us tailor our website and offerings to meet your needs, communicate important updates and promotions, securely process payments and donations, and ensure a more personalised experience. We also use it for legal compliance, fraud prevention, and optimising website performance. Your data is handled with care, and we are committed to maintaining transparency and protecting your privacy while providing a better service. For any questions or concerns, please contact us at [etiketsocialcic@gmail.com].